Returns & Exchanges
At Co-Op Superstores, we want you to be fully satisfied with your purchase; if you are not, you can return your items within 30 days for a full refund or exchange. Please ensure all goods are returned in their original packaging and in a resalable condition.
Initiate Your Return
Contact our customer service team or visit your local Co-Op Superstore branch with your order number and proof of purchase to begin the process.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to prevent damage during transit.
Ship or Drop Off
Send your package via a tracked courier service to our central warehouse or drop it off for free at any of our retail locations across the region.
Quality Check & Refund
Once our team inspects the returned goods, we will process your refund to the original payment method or issue an exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing