Frequently Asked Questions
Everything you need to know about shopping with Co-Op Superstores.
What are your delivery options and timeframes?
We offer standard nationwide shipping with most orders arriving within 3-5 working days. For larger agricultural or hardware items, a specialized courier service may be used, and delivery times will be confirmed at checkout.
Can I choose 'Click and Collect' for my order?
Yes, we offer a free Click and Collect service across our network of branch locations. You will receive an email notification as soon as your order is ready for pickup, typically within 24 hours.
What is your return policy for online purchases?
Items can be returned within 30 days of receipt, provided they are in their original packaging and in a resaleable condition. Please note that certain goods, such as animal medicines or custom-mixed paints, may be excluded.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard. We also support secure online payments via PayPal and Google Pay for a faster checkout experience.
How do I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
Are the products sold online the same as those in your physical stores?
Yes, our online store features the same high-quality range of hardware, farm, and home products found in our physical branches. If a specific item is out of stock online, it may still be available in a local store near you.